Accessibility Statement

Sutton Cleaners Website Accessibility Statement

Sutton Cleaners is committed to providing an accessible and inclusive online experience for all customers in the Sutton Cleaners area, including people with disabilities. Our goal is to make it easy for every visitor to find information about our cleaning services, opening hours and local support without facing digital barriers.

Our Commitment to Accessibility

We aim to align our website with the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities. By working towards WCAG 2.1 AA, we also improve usability for all visitors to Sutton Cleaners online services.

The Sutton Cleaners website is regularly reviewed to identify accessibility issues and opportunities for improvement. We recognise that accessibility is an ongoing process and we are committed to maintaining and improving our accessibility standards as technology, guidelines and customer expectations evolve.

Screen-Reader and Assistive Technology Support

Our website is designed to work with common screen readers and other assistive technologies used by customers in the Sutton Cleaners area. We use clear headings, descriptive text and meaningful structure to support easy navigation and understanding of content.

Images and icons are being reviewed to ensure that important information is supported with alternative text so that customers using screen readers can access the same essential details about Sutton Cleaners services. Where decorative images are used, we aim to mark them so that they do not distract or interfere with screen-reader navigation.

Keyboard Navigation and Focus

Customers who prefer or need to navigate the Sutton Cleaners website using a keyboard should be able to move through our pages in a logical order. We work to ensure that links, buttons and form fields can be accessed without a mouse and that they receive a visible focus state so users can clearly see where they are on the page.

Interactive components, such as forms for service enquiries or contact requests, are checked to confirm that they can be completed and submitted using only keyboard controls. Our aim is to support safe, predictable and consistent navigation for all visitors.

Text Clarity and Readability

The Sutton Cleaners website uses clear language and simple page layouts to support visitors who may have cognitive or learning disabilities, or who are not familiar with specialist cleaning terminology. We work to maintain good colour contrast between text and background so that content remains readable for users with low vision or colour vision differences.

Where possible, we avoid relying on colour alone to convey meaning and we use clear labels and instructions to guide customers through service information, booking options and local Sutton Cleaners area details.

Ongoing Improvements

We acknowledge that not every part of the Sutton Cleaners website may yet be fully accessible. We are actively working to identify issues, prioritise fixes and improve the experience for all users. This includes reviewing new content before it goes live and updating existing pages where accessibility barriers are found.

Contact for Accessibility Requests and Feedback

We welcome feedback about the accessibility of the Sutton Cleaners website from customers, carers, support organisations and members of the local community. Your comments help us understand real experiences and guide future improvements.

If you encounter an accessibility issue, find content that is hard to use, or need information about Sutton Cleaners services in an alternative format, you can contact our team using the contact form or postal details provided on our contact page. Please include a description of the problem, the page you were visiting and the type of device or assistive technology you were using, if you are comfortable sharing that information.

We will review your request and aim to respond in a reasonable timeframe, working with you to provide the information or service you need in an accessible way. Sutton Cleaners is committed to making our online services more accessible for everyone in the Sutton Cleaners area and we appreciate your support and patience as we continue this important work.